Return Policy
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- Written by david
- Category: Company Policies
Return Policy
At TIMEEI, we strive to provide services that bring real value to every customer. We hope you’re satisfied with each purchase. However, if you’re not completely happy, certain items may be eligible for return. Please review our return policy below — we’re here to assist you every step of the way.
Returnable Items
The following items can be returned, refunded, or exchanged within the warranty* period:
- Faulty items that are damaged, broken, or soiled upon arrival.
- Items received in the incorrect size or color.
*Warranty: 1 year for Faucets and Lights & Lighting Category (excluding light bulbs), 30 days for all other items.
Items that can be returned, refunded, or exchanged within 7 days of receipt include:
- Items that do not meet your expectations.
- Items that are unwashed, unworn, unused, with tags intact and unaltered.
Note: For returns due to personal preference, the return shipping cost is the customer's responsibility.
Return Conditions
For items without a quality issue, please ensure they are returned in unused condition with original packaging. All return requests must be authorized by our customer service team before being shipped to the designated return address. We are unable to process returns without a completed Product Return Form.
Non-Returnable Items
We are unable to accept returns under the following conditions:
- Items returned after the 30-day warranty period.
- Items that have been washed, worn, used, had tags removed, or have been misused.
- Items in the categories listed below:
- Made-to-order, made-to-measure, and customized products. (View full custom item policy)
- Cosplay & Costumes
- Ice Skating and Gymnastics gear
- Electronics such as cell phones, tablets, laptops, 3D printers, and smart robots
- Intimate apparel including bodysuits, lingerie, sleepwear, swimwear, and certain accessories (scarves, bags, and mermaid blankets excluded)
- Clearance or disposable items
Before Making a Return Request
If your order is already in the shipping process, please wait until the package is delivered before submitting a return request. Due to the complexity of international shipping, including customs clearance and coordination with multiple carriers, we cannot interrupt deliveries once they’re in transit.
If you refuse delivery or fail to collect the package, our customer service team may be unable to determine the package status, and we will be unable to process your return request.
Examples of customer-related reasons:
- Incorrect address or no recipient available
- Invalid contact information or unresponsive to delivery attempts
- Refusal to accept package, pay customs duty, or complete clearance
- Failure to collect the package by the deadline
Return Address & Refunds
Return Address: All returns must be sent to our warehouse in China. Please contact us before returning any item to obtain the correct return form and address. Do not return items to the address on the original shipping label, as we cannot be held responsible if the package is returned to the wrong location.
Refunds: Refunds will be processed to your Alibaba Account. Please note that original shipping and insurance fees are non-refundable.
Note:
To initiate a return, please confirm that you have received the package by clicking "Order Received" in your account. Then submit a "Return or Exchange" ticket. Once approved, our Customer Service team will guide you through the process based on our policies and the evidence you provide.
Trackable Packages Inquiry Period
All shipping companies have time limits for accepting package inquiries. If you have not received your order within the expected timeframe, please contact us within the applicable inquiry period:
- Expedited Express: within 30 days of shipment
- Expedited Postal / Priority Line / Economy Air: within 60 days of shipment
- Postal Service - Tracking: within 90 days of shipment
If you need assistance, please Contact Us.
Terms of Use
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- Written by david
- Category: Company Policies
Terms of Use
Accessing, browsing, or otherwise using the site constitutes your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, timeei.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by timeei.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. timeei.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and timeei.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify timeei.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
This “site” is owned by TIMEEI Limited (“timeei.com”) [Reg. No. 1141168] registered under Hong Kong SAR laws with registered address at Room 705-706, 7/F., China Insurance Group Building, No. 141 Des Voeux Road Central, Hong Kong.
Reviews and Comments
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. timeei.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify timeei.com against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant timeei.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by timeei.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead timeei.com or third parties as to the origin of any Submissions or Content. timeei.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
Copyright
Each item offered for sale on our website has an item description and/ or a reference link. You shall be responsible for confirming the information and content related to the item you wish to purchase through the information and/ or link provided before you submit any order. It is presumed that you have full knowledge and understanding of the details of the items you are purchasing upon submission of your order, as we shall not be liable for any after-sales issues resulting from misinterpretations of the related information and content on the website.
Without timeei.com’s express prior written consent, the use of data mining, robots, or similar data gathering and extraction tools on timeei.com as well as the use of timeei.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. If you happen to come across any of our content hosted on a third-party site, please do not hesitate to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also reach us via phone at 010-56920099 9:30AM-6:30PM Beijing local time, or by mail at: Room F3-325, Tower A, Win Center, Building 6, Yard 33, Baiziwan Road, Chaoyang District, Beijing 100020, People’s Republic of China. The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to timeei.com. You may not use timeei.com’s Content or Compilation in any manner that disparages or discredits timeei.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of timeei.com and/or its Software suppliers. The Content, the Compilation, and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by timeei.com. Violators will be prosecuted to the full extent of the law.
timeei.com recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to timeei.com and are the sole property of the copyright or trademark holders. The dresses posted by Supplier are inspired by celebrity style and are Supplier’s recreations of items worn by the celebrities on your favorite television shows and the red carpet, however, they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights by timeei.com.
Intellectual Property Infringement Policy
(a) a description of the copyrighted work or other intellectual property that you claim has been infringed, including its registration or other identification number(s);
(b) a description of the material that is claimed to be infringing and information sufficient to locate it on the site;
(c) your contact information, including your full name, address, telephone number, and email address;
(d) a statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright or other intellectual property owner, its agent, or the law;
(e) a statement by you, made under penalty of perjury, that the above information is accurate, and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
timeei.com reserves the right to investigate any alleged infringement and may, at its discretion, remove or block access to the content that is the subject of the alleged infringement.
Privacy Notice
- Details
- Written by david
- Category: Company Policies
Privacy Notice
timeei.com respects your privacy and takes your online safety seriously. To provide you with the best products, efficient customer service, and timely updates, we collect certain information during your visit. This Privacy Notice explains our online information practices and your choices regarding how your information is collected and used.
TIMEEI's Privacy Policy
Thank you for accessing the website, mobile applications, and related services (collectively, the "Site") of timeei.com (referred to as “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, and (in limited situations) disclose your personal information, and the steps we take to protect it. It also applies to information collected via mobile devices or mobile-optimized versions of our services.
This Privacy Policy applies only to this Site and does not extend to any offline collection of personal information or third-party websites linked to or from this Site. We are not responsible for the privacy practices of other websites.
By visiting our Site, you accept the practices described in this Notice.
Key topics covered:
- How does timeei.com collect information about me?
- How does timeei.com use my personal information?
- How are cookies and other technologies used?
- Does timeei.com share my personal information?
- How does timeei.com secure my data?
- What choices do I have about the collection of my information?
- Information for EU visitors
- Children’s privacy
- Policy updates
How does timeei.com collect information about me?
We collect information in various ways to provide a personalized and efficient shopping experience. For example:
- Registering your account
- Saving and recalling preferences
- Improving search and customer service
- Providing updates on products and services
Registration & Ordering: To place an order or access certain services, you must complete a registration form including your name, address, phone number, email, payment details, and country of operation. This helps with billing, communication, and legal compliance.
Email & Phone: You may submit your email or phone number for account verification, promotional notices, or newsletters. Participation in promotional activities is voluntary. We may publicly post winners’ names and locations.
Log Files: Our servers log IP addresses, access times, and browsing behavior for system and marketing analysis.
Product Reviews: Your email (kept private) and location (visible) may be collected with reviews. Any additional information submitted may be publicly visible.
How does timeei.com use my personal information?
Internal Use: To process orders, improve services, analyze trends, and market relevant products.
Communication: We use your email or phone to communicate about orders and send service or promotional messages. You may unsubscribe or opt out at any time.
How are cookies and other technologies used?
Cookies are small files stored by your browser. They help:
- Navigate the site
- Track usage and preferences
- Enable purchases and cart management
- Conduct research and improve content
- Enhance security
We also use cookies and web beacons for interest-based advertising. While we don’t share your identity with advertisers, third parties may infer demographics based on your interaction. We are not responsible for the data practices of external advertisers or third-party sites.
Does timeei.com share my personal information?
We do not sell or rent your personal data. We may disclose information only in these situations:
Third-party service providers: We share necessary details with services like logistics and payment processors (e.g., DHL, UPS, credit card companies).
Legal obligations: We may disclose information to comply with legal requirements or protect our legal rights.
Business transfers: In case of a merger or acquisition, your data may be transferred under the same privacy terms.
Non-identifiable data: We may share aggregated, anonymized data (e.g., site traffic statistics) with third parties.
How does timeei.com secure my personal information?
We implement physical, electronic, and administrative measures including:
- SSL encryption for transactions
- Limited access by authorized personnel
- Partnering with secure third-party service providers
Note: While we aim to protect your information, no method is 100% secure.
What choices do I have regarding timeei.com’s collection of my information?
You can choose to:
- Update or correct your data
- Opt out of emails or SMS
- Deactivate your account
- Block cookies (note: this may disable certain features)
To update your info or unsubscribe, log into your account or follow instructions in our emails or messages.
Visitors from the European Union
If you are in the EU, you may have additional rights including:
- Access, correct, or delete your data
- Object to or restrict processing
- Withdraw consent at any time
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
Are children allowed to use timeei.com?
We do not knowingly collect personal data from children under 13. If you are under 13, please do not submit personal information and use the Site with a parent or guardian.
Where can I find updates to this policy?
We may update this Privacy Notice. Please review it regularly for changes. Contact us with any questions.